Policies
HEALTH REQUIREMENTS:
Dogs will need to have been with you at least 30 days before starting care. This will allow them to adjust to their new home and become familiar with new people and visitors.
If the dog(s) will be coming to my home, you will need to provide proof of their most recent wellness exam and a negative fecal test done by your veterinarian before starting care.
REQUIRED VACCINATIONS FOR DOGGIE DAYCARE/BOARDING:
- DHPP (distemper/parvo)
- Bordetella (kennel cough)
- Rabies
SICK POLICY:
Please keep your pup home if they are showing any of the following signs:
- Vomiting
- Diarrhea
- Sneezing with green nasal discharge
- Coughing
RESERVATIONS/CANCELLATIONS:
- Reservations are preferred at least 48 hours in advance, 7 days for overnight services.
- If a cancellation is made a week or more in advance, a full refund will be given.
- If a cancellation is made within a week to 48 hours before, the 50% deposit will be kept and used as a credit towards future services.
- If a cancellation is made less than 48 hours in advance for any overnight appointment, no refund will be given.
- For any other appointment (walking, drop-in, day care): same day cancellations are subject to a cancellation fee of $10.
- Before a boarding stay is able to be booked, an overnight trial must be scheduled to see how your dog does in my home.
LATE PAYMENT POLICY:
Payment is preferred weekly for daily clients and at completion of service for all boarding and overnights. There will be 10% late payment charge applied to all invoices older than 30 days.
SHORT NOTICE POLICY:
An extra $10 will be charged for visits requested under 24 hours notice.
INCLEMENT WEATHER POLICY:
On days with extreme weather (heat, cold, and rain storms) walking durations may be reduced.
PROPERTY SAFETY POLICY:
Access to the driveway, sidewalk, and home must be clear from snow, ice, or any other obstructions. If these areas are not clear and pose a slip/fall or other injury hazard, services will not be rendered and you will be charged 100% of the scheduled services.